Frequently Asked Questions

When do I pick up my order?

Within 48 hours, most orders are ready for pickup. Some plants will require an extended time due to growth and will extend your pickup time.

How do I know my order is ready?

You will receive an email notification that your order is ready for pickup at the nursery. For your convenience, please do not arrive before you receive the email. 

Where do I go to pickup my order?

After receiving your email notification, you arrive at Natorp's Nursery located at 8601 Snider Road in Mason, Ohio. Please follow the specific directions on the email as to the exact location for pickup on the nursery. 

Do I need to come inside?

No, our curbside team will load your order right into your car.

What are the pickup hours?

Please follow the email notification for your specific pickup times. Our pickup times will vary throughout the season.

What if I cannot make my pickup time?

If you are unable to make your scheduled pickup, contact us at (513) 398-4769. We will find a more convenient time. For the health of your plants, we ask that all orders are received within 5 days of their scheduled time.

Can I have my online purchases delivered or planted?

Yes, local delivery is available for all orders over $300 for an additional fee. Fees vary based on location. Contact (513) 398-4769.

Can I buy plants listed as "Available Soon?"

“Available soon”, means the plant is currently in production with a projected ready date. While only items in stock are available for purchase, on the plant page press the "Notify Me" button and you will receive an email notification when the plant is ready for purchase. 

Why are some plants listed that are not in stock?

While these plants are grown at the nursery, the crop will not be available within the next six months. 

Can I use a Natorp Gift Card or Coupons for my online purchases?

Currently, we only accept gift cards and coupons for in-store purchases. In the future, we plan to include this capability to our site.

What if I don't like the selected plants?

Don't like it? At the time of pickup, let us know, and we will find your perfect plants. If you cannot find your perfect plant, you will receive full credit for that purchase.